Open Script Solution

If you have ever implemented the modification I created titled Add Merge Ticket Feature into osTicket v1.6 RC5, and then you want to limit the tickets that being displayed in the Merge Ticket selection in viewticket page, then this modification is for you! Please note that this following modification in this current article can be implemented properly after you have implemented that modification that I mentioned via the link above. Read more…

When your client successfully logged in to the osTicket in order to check the ticket status, then the next default page that shown up is the ticket list page. This will bother your client if they have had so many tickets in that list. This modification will redirect your client to the current viewticket page, right after they logged in. This will be helpful for them to check the current ticket easily and quickly. Read more…

There are lots of question that asking about how to add extra or new fields into the open ticket form and display them onto the viewticket page in osTicket System. One of the questions that you can see is by clicking on this link. This following modification was being made by myself to answer such question. In this example, we will add set of checkboxes that contains of 5 checkboxes, plus one textbox, and groupped them into two additional fields (applications and productkey), onto the form on the client-side. We will make it also for the staff-side in the separate article, later. Read more…

Have you ever wanted to add a new tab next to Post Reply tab in Staff Panel of your osTicket System? Well, here is the solution. There are two possibilities of this purpose. First, you want to display something which is read-only, such as static information. Or, the second, you want to add the form inside that new tab. We will discuss for those both possibilities. This modification applied for staff-side only. Read more…

Have you ever wanted to merge one ticket to another in osTicket System? Well, here is the solution to implement it. I have successfully created the modification by adding a Merge Ticket tab on the bottom of the viewticket page in admin panel. This feature can only be accessed by user with admin and manager level. After merge a ticket to another, then the original ticket status will set to closed and that tab will be disappeared. You can now merge ticket as many as you want. This modification I created based on the similar modification in osTicket Discussion Forum, but with some enhancement I added to it. Click here to see the Merge Ticket scenario I created, and also click on here to see the progress of this feature. Read more…

There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5. Read more…

It is necessary or even important for staff to know when a ticket being accessed for the very last time both by client/customer and staff in osTicket. I have successfully created a modification about it. This modification will record and display the date and time when the certain ticket being accessed for the very last time. If staff accesses a ticket, then he/she will be able to know when client accessed that ticket for the very last time. Also, staff will be able to know who is the staff accessed that ticket for the very last time. If that ticket is being accessed for the very first time, then there will be no staff information accessed that ticket, until the current staff refresh and reload that viewticket page. Read more…