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Because the number of the attachment files in a ticket could be increasing anytime, which these attachment files can be derived from the client when creating and reply to a ticket, as well as uploaded by staff when replying to ticket, then consider the situation where your staff someday wants to see or to search [...]
If you have ever implemented the modification I created titled Add Merge Ticket Feature into osTicket v1.6 RC5, and then you want to limit the tickets that being displayed in the Merge Ticket selection in viewticket page, then this modification is for you! Please note that this following modification in this current article can be [...]
When your client successfully logged in to the osTicket in order to check the ticket status, then the next default page that shown up is the ticket list page. This will bother your client if they have had so many tickets in that list. This modification will redirect your client to the current viewticket page, [...]
There are lots of question that asking about how to add extra or new fields into the open ticket form and display them onto the viewticket page in osTicket System. One of the questions that you can see is by clicking on this link. This following modification was being made by myself to answer such [...]
Have you ever wanted to add a new tab next to Post Reply tab in Staff Panel of your osTicket System? Well, here is the solution. There are two possibilities of this purpose. First, you want to display something which is read-only, such as static information. Or, the second, you want to add the form [...]
Have you ever wanted to merge one ticket to another in osTicket System? Well, here is the solution to implement it. I have successfully created the modification by adding a Merge Ticket tab on the bottom of the viewticket page in admin panel. This feature can only be accessed by user with admin and manager [...]
There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5.
It is necessary or even important for staff to know when a ticket being accessed for the very last time both by client/customer and staff in osTicket. I have successfully created a modification about it. This modification will record and display the date and time when the certain ticket being accessed for the very last [...]
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