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osTicket does very good job to restrict the certain permissions to the staff by implementing the User Groups feature. There are seven permissions that have been provided in the User Groups. They are: Can Create Tickets, Can Edit Tickets, Can Close Tickets, Can Transfer Tickets, Can Delete Tickets, Can Ban Emails, and Can Manage Premade. [...]
Because the number of the attachment files in a ticket could be increasing anytime, which these attachment files can be derived from the client when creating and reply to a ticket, as well as uploaded by staff when replying to ticket, then consider the situation where your staff someday wants to see or to search [...]
For those of you who want to collapse both the Internal Notes and the Ticket Thread sections as default in osTicket 1.6 ST, then this following modification is definitely right for you. Now each time your staff views a ticket, then the Internal Notes and the Ticket Thread sections will automatically be collapsed as default. [...]
After a few months not involved in osTicket discussion forum, today I saw some requests asking about how to implement the simple time spent on a ticket in osTicket 1.6 ST (stable version) as good as it has been implemented in osTicket 1.6 RC5. Since the author of that mod is busy nowadays and he [...]
It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to [...]
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