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Have you ever wanted to display the tickets only for current staff user’s department in osTicket? As we know, the current condition in osTicket until version 1.6 RC5 is when a user display the ticket list from staff panel, then he/she can still see all the tickets that belong to another department. By using this [...]
There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So [...]
Today I made a modification in order to give solution to one of the topics in osTicket Forum Discussion. Here is the quote of that topic: I dont want the user to see the ticket till they are assigned to it. Only Admin and Manager of that department can view the idea. So basically something [...]
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