Open Script Solution

This article will show you how to modify your osTicket System in order to give the ability for the certain staff to add new staff record based on his/her department. As we know, only staff which has Admin account type can do this, since there are only two account type in osTicket up to v1.6 RC5; they are: Staff and Admin. If you set the certain staff’s account type which has Managers user-group become Admin account type (in order to give him/her the ability to add his/her new staff from Admin Panel), then they will be able to access all features that located on Admin Panel. So, instead of to give full access for that Manager, then we should create the new permission in user group basis, afterwards, we assign Yes to the Managers user group, so they will be able to add their own new staff without having to access Admin Panel. There will be a new tab in Staff Panel named My Staff. This new tab will have two new sub-tabs, they are: My Staff Members and Add My New Staff in order to make it different with the Staff tab at Admin Panel. Read more…