1. Open your /wp-content/themes/{youratahualpathemename}/bfa_header_config.php file, and find this code:

      bloginfo('url'); echo '/"

   then replace with this following code:

      bloginfo('url'); echo '"

   Please note that part of code located in six different location at that file, so you have to replace it six times.

2. Open your /wp-content/themes/{youratahualpathemename}/bfa_footer.php file, and find this code:

      bloginfo('url'); echo '/"

   then replace with this following code:

      bloginfo('url'); echo '"

3. Open your /wp-content/themes/{youratahualpathemename}/bfa_next_previous_links.php file, and find this code:

      bloginfo('url'); echo '/"

   then replace with this following code:

      bloginfo('url'); echo '"

   Please note that part of code located in three different location at that file, so you have to replace it three times.

That’s all. Now you should have the proper Home’s URL according to their own languages.

1. Open your breadcrumb_navxt_class.php file, and find this code:

   	//Figure out the anchor for home page
   	$breadcrumb->set_anchor($this->opt['home_anchor'], get_option('home'));

   then replace with this following code:

   	//Figure out the anchor for home page
   	$breadcrumb->set_anchor($this->opt['home_anchor'], get_bloginfo('url'));

2. Still in the same file, find again this code:

   	//Deal with the anchor
   	$breadcrumb->set_anchor($this->opt['home_anchor'], get_option('home'));

   then replace with this following code:

   	//Deal with the anchor
   	$breadcrumb->set_anchor($this->opt['home_anchor'], get_bloginfo('url'));

Please note that this modification has been successfully applied on WordPress version 3 or above. Not tested in the older version than that.

Demo:
- http://www.ilovewordpress.org/category/general/ (English version)
- http://www.ilovewordpress.org/id/category/umum/ (Indonesian version)

Hope this helps someone out there!

1. Make sure that you have already had the .htaccess file in your PrestaShop’s root directory, which has the content like the following:

   # .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
   # http://www.prestashop.com - http://www.prestashop.com/forums
    
   # URL rewriting module activation
   RewriteEngine on
    
   # URL rewriting rules
   RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/p/$1-$2$3.jpg [L,E]
   RewriteRule ^([0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/c/$1$2.jpg [L,E]
   RewriteRule ^lang-([a-z]{2})/([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$3&isolang=$1$5 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2&isolang=$1$4 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$2&isolang=$1 [QSA,L,E]
   RewriteRule ^([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2$4 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$1$3 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$1 [QSA,L,E]
   RewriteRule ^content/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/cms.php?id_cms=$1 [QSA,L,E]
   RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*)(.*)$ /prestashop1250/supplier.php?id_supplier=$1$3 [QSA,L,E]
   RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*)(.*)$ /prestashop1250/manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]
   RewriteRule ^lang-([a-z]{2})/(.*)$ /prestashop1250/$2?isolang=$1 [QSA,L,E]
    
   # Catch 404 errors
   ErrorDocument 404 /prestashop1250/404.php
    
   # Remove Category ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 3, 2010
   RewriteRule ^accessories-ipod$ /prestashop1250/category.php?id_category=3 [QSA,L,E]
   RewriteRule ^music-ipods$ /prestashop1250/category.php?id_category=2 [QSA,L,E]
   RewriteRule ^laptops$ /prestashop1250/category.php?id_category=1 [QSA,L,E]
    
   # Remove Product ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 4, 2010
   RewriteRule ^music-ipods/ipod-nano\.html(.*)$ product.php?id_product=1$1 [QSA,L,E]
   RewriteRule ^music-ipods/ipod-shuffle\.html(.*)$ product.php?id_product=2$1 [QSA,L,E]
   RewriteRule ^laptops/macbook-air\.html(.*)$ product.php?id_product=5$1 [QSA,L,E]
   RewriteRule ^laptops/macbook\.html(.*)$ product.php?id_product=6$1 [QSA,L,E]
   RewriteRule ^music-ipods/ipod-touch\.html(.*)$ product.php?id_product=7$1 [QSA,L,E]
   RewriteRule ^accessories-ipod/housse-portefeuille-en-cuir-belkin-pour-ipod-nano-noir-chocolat\.html(.*)$ product.php?id_product=8$1 [QSA,L,E]
   RewriteRule ^accessories-ipod/ecouteurs-a-isolation-sonore-shure-se210-blanc\.html(.*)$ product.php?id_product=9$1 [QSA,L,E]

   Actually, those content of .htaccess we get from the previous two modification from the two links above. You can generate this .htaccess file from admin panel at Tools tab, then choose Generators sub-tab, and follow the instructions carefully there. In this example above, I use prestashop1250 for the domain name. Please adjust it with yours.

2. Add this following code after the last line of that code above:

   # Remove CMS ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 5, 2010
   RewriteRule ^content/delivery$ cms.php?id_cms=1$1 [QSA,L,E]
   RewriteRule ^content/legal-notice$ cms.php?id_cms=2$1 [QSA,L,E]
   RewriteRule ^content/terms-and-conditions-of-use$ cms.php?id_cms=3$1 [QSA,L,E]
   RewriteRule ^content/about-us$ cms.php?id_cms=4$1 [QSA,L,E]
   RewriteRule ^content/secure-payment$ cms.php?id_cms=5$1 [QSA,L,E]

   It meant that we will adjust the URL for 5 CMS pages: delivery, legal-notice, terms-and-conditions-of-use, about-us, and secure-payment. In other words, if you have more than 5 CMS pages, you have to define or add again your own CMS one by one into the .htaccess file.

3. Open your /classes/Link.php file, and find this code:

   61 62 63 64 65 66 67 68 69 70

   public function getCMSLink($cms, $alias = null) { if (is_object($cms)) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.'content/'.intval($cms->id).'-'.$cms->link_rewrite) : (_PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms->id)); if ($alias) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.'content/'.intval($cms).'-'.$alias) : (_PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms)); return _PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms); }

   then replace with this following code:

   61 62 63 64 65 66 67 68 69 70

   public function getCMSLink($cms, $alias = null) { if (is_object($cms)) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.'content/'/*.intval($cms->id).'-'*/.$cms->link_rewrite) : (_PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms->id)); if ($alias) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.'content/'/*.intval($cms).'-'*/.$alias) : (_PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms)); return _PS_BASE_URL_.__PS_BASE_URI__.'cms.php?id_cms='.intval($cms); }

Now you should have the URL without CMS ID in it.

1. Make sure that you have already had the .htaccess file in your PrestaShop’s root directory, which has the content like the following:

   # .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
   # http://www.prestashop.com - http://www.prestashop.com/forums
    
   # URL rewriting module activation
   RewriteEngine on
    
   # URL rewriting rules
   RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/p/$1-$2$3.jpg [L,E]
   RewriteRule ^([0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/c/$1$2.jpg [L,E]
   RewriteRule ^lang-([a-z]{2})/([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$3&isolang=$1$5 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2&isolang=$1$4 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$2&isolang=$1 [QSA,L,E]
   RewriteRule ^([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2$4 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$1$3 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$1 [QSA,L,E]
   RewriteRule ^content/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/cms.php?id_cms=$1 [QSA,L,E]
   RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*)(.*)$ /prestashop1250/supplier.php?id_supplier=$1$3 [QSA,L,E]
   RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*)(.*)$ /prestashop1250/manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]
   RewriteRule ^lang-([a-z]{2})/(.*)$ /prestashop1250/$2?isolang=$1 [QSA,L,E]
    
   # Catch 404 errors
   ErrorDocument 404 /prestashop1250/404.php
    
   # Remove Category ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 3, 2010
   RewriteRule ^accessories-ipod$ /prestashop1250/category.php?id_category=3 [QSA,L,E]
   RewriteRule ^music-ipods$ /prestashop1250/category.php?id_category=2 [QSA,L,E]
   RewriteRule ^laptops$ /prestashop1250/category.php?id_category=1 [QSA,L,E]

   That .htaccess file is generated from the link I mentioned above about. You can generate this .htaccess file from admin panel at Tools tab, then choose Generators sub-tab, and follow the instructions carefully there. In this example above, I use prestashop1250 for the domain name. Please adjust it with yours.

2. Add this following code after the last line of that code above:

   # Remove Product ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 4, 2010
   RewriteRule ^music-ipods/ipod-nano\.html(.*)$ product.php?id_product=1$1 [QSA,L,E]
   RewriteRule ^music-ipods/ipod-shuffle\.html(.*)$ product.php?id_product=2$1 [QSA,L,E]
   RewriteRule ^laptops/macbook-air\.html(.*)$ product.php?id_product=5$1 [QSA,L,E]
   RewriteRule ^laptops/macbook\.html(.*)$ product.php?id_product=6$1 [QSA,L,E]
   RewriteRule ^music-ipods/ipod-touch\.html(.*)$ product.php?id_product=7$1 [QSA,L,E]
   RewriteRule ^accessories-ipod/housse-portefeuille-en-cuir-belkin-pour-ipod-nano-noir-chocolat\.html(.*)$ product.php?id_product=8$1 [QSA,L,E]
   RewriteRule ^accessories-ipod/ecouteurs-a-isolation-sonore-shure-se210-blanc\.html(.*)$ product.php?id_product=9$1 [QSA,L,E]

   It meant that we will adjust the 7 products name: ipod-nano, ipod-shuffle, macbook-air, macbook, ipod-touch, housse-portefeuille-en-cuir-belkin-pour-ipod-nano-noir-chocolat, and ecouteurs-a-isolation-sonore-shure-se210-blanc. In other words, if you have more than 7 products above, you have to define or add your own product one by one into the .htaccess file.

3. Open your /classes/Link.php file, find this code:

   37 38 39 40 41 42 43 44 45 46 47 48

   public function getProductLink($id_product, $alias = NULL, $category = NULL, $ean13 = NULL) { if (!isset($this->allow)) $this->allow = 0; if (is_object($id_product)) return ($this->allow == 1)?(_PS_BASE_URL_.__PS_BASE_URI__.(($id_product->category != 'home' AND !empty($id_product->category)) ? $id_product->category .'/' : '').intval($id_product->id).'-'.$id_product->link_rewrite.($id_product->ean13 ? '-'.$id_product->ean13 : '').'.html') : (_PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product->id)); elseif ($alias) return ($this->allow == 1)?(_PS_BASE_URL_.__PS_BASE_URI__.(($category AND $category != 'home') ? ($category.'/') : '').intval($id_product).'-'.$alias.($ean13 ? '-'.$ean13 : '').'.html') : (_PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product)); else return _PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product); }

   then replace with this following code:

   37 38 39 40 41 42 43 44 45 46 47 48

   public function getProductLink($id_product, $alias = NULL, $category = NULL, $ean13 = NULL) { if (!isset($this->allow)) $this->allow = 0; if (is_object($id_product)) return ($this->allow == 1)?(_PS_BASE_URL_.__PS_BASE_URI__.(($id_product->category != 'home' AND !empty($id_product->category)) ? $id_product->category .'/' : '')./*intval($id_product->id).'-'.*/$id_product->link_rewrite.($id_product->ean13 ? '-'.$id_product->ean13 : '').'.html') : (_PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product->id)); elseif ($alias) return ($this->allow == 1)?(_PS_BASE_URL_.__PS_BASE_URI__.(($category AND $category != 'home') ? ($category.'/') : '')./*intval($id_product).'-'.*/$alias.($ean13 ? '-'.$ean13 : '').'.html') : (_PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product)); else return _PS_BASE_URL_.__PS_BASE_URI__.'product.php?id_product='.intval($id_product); }

Now you should have the URL without the category and product id in it.

1. Make sure that you have already had the .htaccess file in your PrestaShop’s root directory, which has the content like the following:

   # .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
   # http://www.prestashop.com - http://www.prestashop.com/forums
    
   # URL rewriting module activation
   RewriteEngine on
    
   # URL rewriting rules
   RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/p/$1-$2$3.jpg [L,E]
   RewriteRule ^([0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /prestashop1250/img/c/$1$2.jpg [L,E]
   RewriteRule ^lang-([a-z]{2})/([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$3&isolang=$1$5 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2&isolang=$1$4 [L,E]
   RewriteRule ^lang-([a-z]{2})/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$2&isolang=$1 [QSA,L,E]
   RewriteRule ^([a-zA-Z0-9-]*)/([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$2$4 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ /prestashop1250/product.php?id_product=$1$3 [L,E]
   RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/category.php?id_category=$1 [QSA,L,E]
   RewriteRule ^content/([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ /prestashop1250/cms.php?id_cms=$1 [QSA,L,E]
   RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*)(.*)$ /prestashop1250/supplier.php?id_supplier=$1$3 [QSA,L,E]
   RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*)(.*)$ /prestashop1250/manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]
   RewriteRule ^lang-([a-z]{2})/(.*)$ /prestashop1250/$2?isolang=$1 [QSA,L,E]
    
   # Catch 404 errors
   ErrorDocument 404 /prestashop1250/404.php

   You can generate this .htaccess file from admin panel at Tools tab, then choose Generators sub-tab, and follow the instructions carefully there. In this example above, I use prestashop1250 for the domain name. Please adjust it with yours.

2. Add this following code after the last line of that code above:

   # Remove Category ID from URL. You have to modify also the /classes/Link.php file! Modified by Masino Sinaga, May 3, 2010
   RewriteRule ^accessories-ipod$ /prestashop1250/category.php?id_category=3 [QSA,L,E]
   RewriteRule ^music-ipods$ /prestashop1250/category.php?id_category=2 [QSA,L,E]
   RewriteRule ^laptops$ /prestashop1250/category.php?id_category=1 [QSA,L,E]

   It meant that we will adjust the 3 categories name: accessories-ipod, music-ipods, and laptops. In other words, if you have more than 3 categories above, you have to define or add your own category one by one into the .htaccess file.

3. Open your /classes/Link.php file, and find this code:

   50 51 52 53 54 55 56 57 58 59

   public function getCategoryLink($id_category, $alias = NULL) { if (is_object($id_category)) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.intval($id_category->id).'-'.$id_category->link_rewrite) : (_PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category->id)); if ($alias) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__.intval($id_category).'-'.$alias) : (_PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category)); return _PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category); }

   then replace with this following code:

   50 51 52 53 54 55 56 57 58 59

   public function getCategoryLink($id_category, $alias = NULL) { if (is_object($id_category)) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__./*intval($id_category->id).'-'.*/$id_category->link_rewrite) : (_PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category->id)); if ($alias) return ($this->allow == 1) ? (_PS_BASE_URL_.__PS_BASE_URI__./*intval($id_category).'-'.*/$alias) : (_PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category)); return _PS_BASE_URL_.__PS_BASE_URI__.'category.php?id_category='.intval($id_category); }

Now you should have the URL without the category id. In the next article I will try to modify for the others (cms id, product id, etc).

Well, if you use the redirect script which we have discussed in that article above, you should remove it from your .htaccess file in order your URL will be displayed properly become http://mysubdomain.mydomain.com. In the other words, since you used the subdomain, you have to reconsider about the using of that redirect script, if you do not want the URL of your subdomain changed as we mentioned above.

I discovered about this behavior when I created a subdomain for my another website. I hope this information will be useful for you.

Open your \scp\admin.php file, and find this code:

410
411
412
413

                if(($uID=Staff::create($_POST,$errors)))
                    $msg=Format::htmlchars($_POST['firstname'].' '.$_POST['lastname']).' added successfully';
                elseif(!$errors['err'])
                    $errors['err']='Unable to add the user. Internal error';

then replace with this following code:

410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435

                if(($uID=Staff::create($_POST,$errors))) {
                    $msg=Format::htmlchars($_POST['firstname'].' '.$_POST['lastname']).' added successfully';
                    $helpdesk_email=$cfg->getDefaultEmail();
                    $helpdesk_url=$cfg->getUrl();
                    $helpdesk_title=$cfg->getTitle();
                    if($helpdesk_email){
                       $helpdesk_email->send($_POST['email'], 'Your New Account', 
  ''.$_POST['firstname'].',
 
  We have just created you a new account on '.$helpdesk_title.':
 
  This is your account detail:
 
  Username: '.$_POST['username'].' 
  Password: '.$_POST['npassword'].'
 
  You may login now from: '.$helpdesk_url.'scp/
 
  Please keep this email securely for your archive.
 
  Sincerely,
  '.$thisuser->getName());
                    }  
                } elseif(!$errors['err']) {
                    $errors['err']='Unable to add the user. Internal error';
                }

Hopefully this will help you.

1. First of all, you have to alter your ost_ticket table, by adding a new field named password, and also add a new enum with delay value, into the status field, besides the existing value: ‘open’, ‘closed’. Please also make sure that you have set ‘delay’ as the default value. It means, each time client open a new ticket, the status is become ‘delay’ instead of ‘open’.

   You may use this SQL from your phpMyAdmin or another MySQL tools:

   ALTER TABLE ost_ticket 
   ADD COLUMN `password` varchar(20) NULL;

2. Open your \include\client\thankyou.inc.php file, and find this code:

   17 18 19

   <p> Thank you for contacting us.<br> A support ticket request has been created and a representative will be getting back to you shortly if necessary.</p>

   then replace with this following code:

   17 18 19

   <p> Thank you for contacting us.<br> An email has been sent to your email contains of the URL with password to activate this ticket.</p>

3. Open your \include\class.ticket.php file, and find this code:

   1194	$extId=Ticket::genExtRandID();

   after that line of code, please insert this following code:

   1195	$password = Ticket::generatePassword(10);

   Find again this code, and make sure that code located inside the create() function:

   1207	',source='.db_input($source);

   then replace with this following code:

   1207 1208

   ',source='.db_input($source). ',password='.db_input($password); // MOD Open Ticket With Password, Added by Masino Sinaga, Oct 19, 2009

   Find again this code:

   1336 1337

   } ?>

   then replace with this following code:

   1336 1337 1338 1339 1340 1341 1342 1343 1344 1345 1346 1347 1348 1349 1350 1351 1352 1353 1354 1355 1356 1357

   function generatePassword($length = 10) { $password=""; $chars = "abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890"; srand((double)microtime()*1000000); for ($i=0; $i<$length; $i++) { $password .= substr ($chars, rand() % strlen($chars), 1); } return $password; }   function updateTicketStatus($password) { if(db_query('UPDATE '.TICKET_TABLE.' SET status=\'open\', password=\'\' WHERE password='.db_input($password)) && db_affected_rows()){ return true; } else { return false; } }   } ?>

4. Open your open.php file, and find this code:

   20	$errors=array();

   after that line, please insert this following code:

   21 22 23 24 25 26 27 28 29 30 31

   if($_GET && (!empty($_GET['password']) )) { $password=trim($_GET['password']); if (Ticket::updateTicketStatus($password)) { require(CLIENTINC_DIR.'header.inc.php'); echo 'Thank you for activating your ticket. We will response it as soon as possible.'; require(CLIENTINC_DIR.'footer.inc.php'); exit; } else { $errors['err']='Incorrect password or ticket status has been activated.'; } }

   Find again this code:

   42	$inc='thankyou.inc.php';

   after that line, please insert this following code:

   43 44 45 46 47 48 49 50 51 52 53 54 55 56 57

   global $cfg; $username = $_POST['name']; $helpdesk_email=$cfg->getDefaultEmail(); $helpdesk_url=$cfg->getUrl(); $helpdesk_title=$cfg->getTitle(); if($helpdesk_email){ $sqle='SELECT email, password FROM '.TICKET_TABLE. ' WHERE ticketID='.db_input($ticket->getExtId()).''; $respe=db_query($sqle); $countRec = db_num_rows($respe); while ($row = db_fetch_array($respe)) { $password = $row['password']; } $helpdesk_email->send($_POST['email'], 'Password for Your Ticket #'.$ticket->getExtId(), ''.$username.', You are receiving this notification because you have (or someone pretending to be you has) requested a new ticket on "'.$helpdesk_title.'". If you did not request this notification then please ignore it, if you keep receiving it please contact your Administrator. Otherwise, in order to activate your new ticket so that we will receive it, please click on this link: '.$helpdesk_url.'open.php?password='.$password); }

That’s all. Now each time client open a new ticket, then osTicket will send the password including the URL link to the client’s email. After the URL link clicked, then the ticket will be activated, and staff will be able to see this ticket on the list.

1. Open your .htaccess file that located inside your web root directory, and then add this following code into that file:

   <IfModule mod_rewrite.c>
   RewriteEngine On
   RewriteBase /
   RewriteCond %{HTTP_HOST} !^www\.openscriptsolution\.com [NC]
   RewriteRule ^(.*)$ http://www.openscriptsolution.com/$1 [L,R=301]
   </IfModule>

2. Now when your visitors type http://openscriptsolution.com in their browser, then it will be automatically redirected it to the address: http://www.openscriptsolution.com.

Hopefully this will be helpful for you.