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There was an interesting request asked to myself about how to send email to the destination department members if a new transfered ticket has come to their department. You can see completely about this request from osTicket Discussion Forum. Well, now I have successfully created the modification for this purpose. You can also now define [...]
Not many users pay attention about this little problem in osTicket version 1.6 RC5. What was that? Well, if you transfer a ticket from one department to another department. For example, after you transfer a ticket from Dept. Support to Dept. Billing, then the message that being saved in Internal Note is: “Dept. Transfer: Support [...]
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