How To Know the Difference or Time Duration Between Two Dates in PHP

Masino Sinaga — Mon, 14 Dec 2009 15:39:42 +0000

Have you ever got difficulty when you want to calculate the difference or the time duration between two dates by using PHP? For example, the first date is ’2009-12-01 11:12:13′, and the second date is ’2009-12-04 14:15:16′, so the difference or the time duration between this two dates will give a result as: ’3 Day(s), 3 Hour(s), 3 Minute(s), 3 Second(s).’. We will make the function in order to make you easy to implement this calculation in your PHP code. Please note that your date format must be in this order: ‘yyyy-MM-dd hh:mm:ss’ as possible, otherwise, this function will not work properly, I guess.


 
/**
 * @author Masino Sinaga, http://www.openscriptsolution.com
 * @copyright December 14, 2009
 */
 
// Display the result...
echo Duration('2009-12-01 11:12:13', '2009-12-04 14:15:16');
 
  function Duration($parambegindate, $paramenddate) {
    $begindate = strtotime($parambegindate);
    $enddate = strtotime($paramenddate);
    $diff = intval($enddate) - intval($begindate);                 
    $diffday = intval(floor($diff/86400));
    $modday = ($diff%86400);
    $diffhour = intval(floor($modday/3600));
    $diffminute = intval(floor(($modday%3600)/60));
    $diffsecond = ($modday%60);
    return round($diffday)." Day(s), ".round($diffhour)." Hour(s), ".round($diffminute,0)." Minute(s), ".round($diffsecond,0)." Second(s).";
  }
 
?>

Sum Time with Format hh:mm:ss by Using PHP

Masino Sinaga — Wed, 14 Oct 2009 01:09:01 +0000

Have you ever got the difficulty when you want to sum the two time and display its result with format hours:minutes:seconds by using PHP? Well, now you don’t have to worry about it. This following code will give you the solution.

Here is the code:


 
/**
 * @author Masino Sinaga, http://www.openscriptsolution.com
 * @copyright October 13, 2009
 */
 
echo sum_the_time('01:45:22', '17:27:03');  // this will give you a result: 19:12:25
 
function sum_the_time($time1, $time2) {
  $times = array($time1, $time2);
  $seconds = 0;
  foreach ($times as $time)
  {
    list($hour,$minute,$second) = explode(':', $time);
    $seconds += $hour*3600;
    $seconds += $minute*60;
    $seconds += $second;
  }
  $hours = floor($seconds/3600);
  $seconds -= $hours*3600;
  $minutes  = floor($seconds/60);
  $seconds -= $minutes*60;
  // return "{$hours}:{$minutes}:{$seconds}";
  return sprintf('%02d:%02d:%02d', $hours, $minutes, $seconds); // Thanks to Patrick
}
 
?>

Enjoy it and have a nice code!

Add Post Number, Sender Name, and Time Duration in Each Message of osTicket

Masino Sinaga — Wed, 09 Sep 2009 02:42:26 +0000

Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed to respond between one post and the next post in one current ticket. Moreover, you will also know how much total time taken for the opened ticket when you view the certain ticket in full-mode.

Follow these instructions below.

Create a new file, copy-paste the following code to this file, then put it to \include\ sub directory of your osTicket System, and save it as class.duration.php


 
/**************************************************************************/
/* [MOD] Add #Post, SenderName, Time Duration in Each Message,            */ 
/*       by Masino Sinaga, May 7, 2009                                    */ 
/* Website: - http://www.masinosinaga.com                                 */
/*          - http://osticket.masinosinaga.com                            */
/**************************************************************************/
 
class Duration {
 
	var $begindate;
	var $enddate;
 
  function Duration($parambegindate, $paramenddate) {
    $this->begindate = strtotime($parambegindate);
    $this->enddate = strtotime($paramenddate);
    $diff = intval($this->enddate) - intval($this->begindate);                 
    $diffday = intval(floor($diff/86400));
    $modday = ($diff%86400);
    $diffhour = intval(floor($modday/3600));
    $diffminute = intval(floor(($modday%3600)/60));
    $diffsecond = ($modday%60);
    return round($diffday)." Day(s), ".round($diffhour)." Hour(s), ".round($diffminute,0)." Minute(s), ".round($diffsecond,0)." Second(s).";
  }
}
?>

Open \scp\tickets.php file, and find this code:

21	require_once(INCLUDE_DIR.'class.banlist.php');

after that code, add the following code:

22
23
24

// MOD Show Post#, SenderName, and Duration on Each Message by Masino Sinaga, July 20, 2009
require_once(INCLUDE_DIR.'class.duration.php');
// MOD Show Post#, SenderName, and Duration on Each Message by Masino Sinaga, July 20, 2009

Open \include\staff\viewticket.inc.php file, and find this code:

274
275
276

        $msgres =db_query($sql);
        while ($msg_row = db_fetch_array($msgres)) {
            ?>

replace with:

      $msgres =db_query($sql);
      $i=1;
      while ($msg_row = db_fetch_array($msgres)) {  
        if ($i!=1) { 
          $dateend = $msg_row['created'];
        } else if ($i==1) {
          $datebegin = $msg_row['created'];
          $firstdate = $datebegin;
          $dateend = $msg_row['created'];
        }
        $lastdate = $dateend;                 
        $datediff = new Duration($datebegin,$dateend);
        $resultdiff=$datediff->Duration($datebegin,$dateend);
        $datebegin = $dateend;        
        ?>

find this code:

            if($msg_row['attachments']>0){ ?>
                }?>
                
                Format::db_daydatetime($msg_row['created'])?>
                $ticket->getAttachmentStr($msg_row['msg_id'],'M')?> 
                Format::display($msg_row['message'])?>

replace with:

         if($msg_row['attachments']>0){ ?>
           }?>
          
           echo "(#".$i.") "; echo Format::db_daydatetime($msg_row['created']); echo " - ".Format::htmlchars($ticket->getName()); ?>
          
           echo $ticket->getAttachmentStr($msg_row['msg_id'],'M')?> 
          
           echo Format::display($msg_row['message']); ?>
          
           echo "Duration: ".$resultdiff."
";    ?>

find this code:

            $resp =db_query($sql);
            while ($resp_row = db_fetch_array($resp)) {
                $respID=$resp_row['response_id'];
                ?>
                if($resp_row['attachments']>0){ ?>
                    }?>
                    
                    Format::db_daydatetime($resp_row['created'])?> - $resp_row['staff_name']?>
                    
                        $ticket->getAttachmentStr($respID,'R')?>
                     Format::display($resp_row['response'])?>
                
            }
            $msgid =$msg_row['msg_id'];
        }?>

replace with:

        $resp =db_query($sql);
        $j=1;
        while ($resp_row = db_fetch_array($resp)) {
          $i++;
          $respID=$resp_row['response_id'];
          $dateend = $resp_row['created']; 
          $lastdate = $dateend;          
          $datediff = new Duration($datebegin,$dateend);
          $resultdiff=$datediff->Duration($datebegin,$dateend);            
          ?>
           if($resp_row['attachments']>0){ ?>
             }?>
            
             echo "(#".$i.") "; echo Format::db_daydatetime($resp_row['created'])?> -  echo $resp_row['staff_name']?>
            
            
               echo $ticket->getAttachmentStr($respID,'R')?>
             echo Format::display($resp_row['response']); ?>
             echo "Duration: ".$resultdiff."
";    ?>
                      
               
          $datebegin = $dateend;
          $j++;
        }
        $msgid =$msg_row['msg_id']; 
        $i++;
      } 
      $datediff = new Duration($firstdate,$lastdate);
      $resultdiff=$datediff->Duration($firstdate,$lastdate);    
      ?>
    

 
  $totalpost = $i-1;
  if ($ticket->getStatus()=='open') {
    echo "
Total: ".$totalpost." post(s), Duration: ".$resultdiff."
";
    $lastdate = date("Y-m-d H:i:s"); //userdate();   //date("Y-m-d H:i:s");
    $datediff = new Duration($firstdate,$lastdate);
    $resultdiff=$datediff->Duration($firstdate,$lastdate);    
    echo "
Ticket still opened, Total Duration: ".$resultdiff."
";
  } else {
    echo "
Total: ".$totalpost." post(s), Duration: ".$resultdiff."
";
  }    
?>

Now you can see that there is post number, sender name, and time duration in each message of the current ticket thread. You can also see in the bottom of the ticket thread, duration total for that current ticket. At least, you will get warning especially about the duration total of the opened ticket, thus you can take the respond as quick as you can for that ticket number.

Open Script Solution» time

How To Know the Difference or Time Duration Between Two Dates in PHP

Sum Time with Format hh:mm:ss by Using PHP

Add Post Number, Sender Name, and Time Duration in Each Message of osTicket