Open Script Solution

Have you ever got difficulty when you want to calculate the difference or the time duration between two dates by using PHP? For example, the first date is ‘2009-12-01 11:12:13′, and the second date is ‘2009-12-04 14:15:16′, so the difference or the time duration between this two dates will give a result as: ‘3 Day(s), 3 Hour(s), 3 Minute(s), 3 Second(s).’. We will make the function in order to make you easy to implement this calculation in your PHP code. Please note that your date format must be in this order: ‘yyyy-MM-dd hh:mm:ss’ as possible, otherwise, this function will not work properly, I guess. Read more…

Have you ever got the difficulty when you want to sum the two time and display its result with format hours:minutes:seconds by using PHP? Well, now you don’t have to worry about it. This following code will give you the solution. Read more…

Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed to respond between one post and the next post in one current ticket. Moreover, you will also know how much total time taken for the opened ticket when you view the certain ticket in full-mode. Read more…