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This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need [...]
This following feature I created since I saw the similar MOD in the osTicket Discussion Forum. The main difference between that one and mine is: the one I created will automatically save the staff time to database, whereas the previous one will save the staff time manually by entering the time each time staff post [...]
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