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There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System.
Have you ever wanted to make the different open ticket pages in osTicket System version 1.6 RC5 in order your user are able to submit separate tickets for the different problems? For example, at the top of your website page, it says “Submit Ticket” with another option that says Phone support, but it’s still linked [...]
osTicket System is one of the best open-source ticket system until now. I have been testing and using it since version 1.6 RC4. The last version when I created this article is 1.6 RC5. For those both version, it is still using the email address and the ticket number to log in to the system, [...]
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