If you want to change the color on your check ticket status form in osTicket v1.6 RC5, then you may implement this following modification by editing the \styles\colors.css and \include\client\login.inc.php files. This modification also will answer the question in osTicket Discussion Forum that asking about this modification. Read more…
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate the new password and display a message that inform client about the password that has just been sent to the client’s email. The ticket will be set to ‘delay’ status at this moment, instead of set to ‘open’ status. This password then will be automatically being sent by osTicket to the client’s email including the URL contains of that password. Afterwards, client has to click on that URL link in order to activate the ticket (in this case, osTicket will change the ticket status from ‘delay’ become ‘open’). Therefore, staff will be able to see that ticket on the ticket list via staff-panel. Read more…
In osTicket v1.6 RC5, after you check the ticket status from index page, then you will get the blank page afterwards. This condition does not happen when you check the ticket status from the Ticket Status page by clicking on that menu link. Then, after comparing with osTicket v1.6 RC4, and in order to fix this problem, simply follow this little modification on index.php file. Read more…
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented that modification on that link above before doing this modification. Read more…
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