... where solutions for script programming are found ...
There was a simple request that it should be a default setting in the new ticket form in staff-side of osTicket. It was about how to auto-assign to the current logged in staff when staff creates a ticket via Staff Panel. So I made the modification in order to make it happened. By implementing this [...]
This following modification will make the new field that you have added to the osTicket System become searchable in the ticket list page at the staff-side. Assuming the new field name is applications. You can read my modification regarding how to add new or extra fields by reading this article: How to Add Extra Fields [...]
This following modification will add a new feature into osTicket v1.6 RC5. It is about the ability for staff to quote the certain message sent by client, and also to quote the certain response sent by staff in ticket thread section, when staff wanted to reply the current ticket in viewticket page. You will see [...]
One of the nice MODs on osTicket Discussion Forum is [ADD ON] Assign user from ticket list. This MOD will make you easier to assign the tickets simply from the ticket list page, and only admin and manager are able to do this task. Besides that, each time a ticket assigned to a staff, that [...]
I saw some requests that asking about how to show who closed the ticket in osTicket v1.6 RC5. Since the original MOD made for v1.6 RC4, probably some people get confused when they wanted to implement it in v1.6 RC5 because the line of the modification code is different between those both versions. Actually, I [...]
This following feature I created since I saw the similar MOD in the osTicket Discussion Forum. The main difference between that one and mine is: the one I created will automatically save the staff time to database, whereas the previous one will save the staff time manually by entering the time each time staff post [...]
Have you ever wanted to add a new tab next to Post Reply tab in Staff Panel of your osTicket System? Well, here is the solution. There are two possibilities of this purpose. First, you want to display something which is read-only, such as static information. Or, the second, you want to add the form [...]
This simple modification was created since there was a good request on osTicket Discussion Forum about how to show the amount of tickets at the Closed Tickets sub tab under the Tickets tab in staff panel of osTicket. This modification applied to osTicket v1.6 RC5.
Someone asked the question in osTicket Discussion Forum about how to disable close ticket feature on reply at the staff-side in osTicket System. Since nobody made it, then I created modification to make it happens. At the same time, I also modified for close ticket on post internal note. This modification will alter your department [...]
Since the article I wrote about the modification Order Tickets by LastMessage in My Tickets Page of osTicket v1.6 RC5 that actually for client-side, then I realized this MyTickets page also belongs to the staff panel. So, if you want to customize the My Tickets page for staff-side, you may apply the following modification I [...]
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