... where solutions for script programming are found ...
osTicket does very good job to restrict the certain permissions to the staff by implementing the User Groups feature. There are seven permissions that have been provided in the User Groups. They are: Can Create Tickets, Can Edit Tickets, Can Close Tickets, Can Transfer Tickets, Can Delete Tickets, Can Ban Emails, and Can Manage Premade. [...]
After a few months not involved in osTicket discussion forum, today I saw some requests asking about how to implement the simple time spent on a ticket in osTicket 1.6 ST (stable version) as good as it has been implemented in osTicket 1.6 RC5. Since the author of that mod is busy nowadays and he [...]
I saw some requests that asking about how to show who closed the ticket in osTicket v1.6 RC5. Since the original MOD made for v1.6 RC4, probably some people get confused when they wanted to implement it in v1.6 RC5 because the line of the modification code is different between those both versions. Actually, I [...]
This following feature I created since I saw the similar MOD in the osTicket Discussion Forum. The main difference between that one and mine is: the one I created will automatically save the staff time to database, whereas the previous one will save the staff time manually by entering the time each time staff post [...]
Have you ever wanted to add a new tab next to Post Reply tab in Staff Panel of your osTicket System? Well, here is the solution. There are two possibilities of this purpose. First, you want to display something which is read-only, such as static information. Or, the second, you want to add the form [...]
This simple modification was created since there was a good request on osTicket Discussion Forum about how to show the amount of tickets at the Closed Tickets sub tab under the Tickets tab in staff panel of osTicket. This modification applied to osTicket v1.6 RC5.
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