... where solutions for script programming are found ...
There was an interesting request asked to myself about how to send email to the destination department members if a new transfered ticket has come to their department. You can see completely about this request from osTicket Discussion Forum. Well, now I have successfully created the modification for this purpose. You can also now define [...]
Have you ever wanted to send email that contains of an announcement to all of your staff from osTicket System? Well, here is the solution I created on osTicket v1.6 RC5. This modification will add a new sub tab named Send Email to Staff under the Emails tab in Admin Panel, also a new email [...]
This following article will show you how you can add a small feature into osTicket version 1.6 RC5 about notify staff members of their accounts right away after they have been created by Admin or their Manager. When Admin or Manager create a new staff account, then osTicket will send email to the staff email [...]
There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System.
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So [...]
As Administrator in your osTicket System, you want to limit tickets sent by the same user/email within the last period of days, somehow. For example, you want to limit only 3 tickets a user (determined from the email address) can submit within the last one month. When this condition meet the criteria, osTicket System will [...]
Recent Comments