Open Script Solution

There was an interesting request asked to myself about how to send email to the destination department members if a new transfered ticket has come to their department. You can see completely about this request from osTicket Discussion Forum. Well, now I have successfully created the modification for this purpose. You can also now define whether to enable or disable this feature on a Department basis via Admin Panel of your osTicket System, just in case not all department might require it. Read more…

Have you ever wanted to send email that contains of an announcement to all of your staff from osTicket System? Well, here is the solution I created on osTicket v1.6 RC5. This modification will add a new sub tab named Send Email to Staff under the Emails tab in Admin Panel, also a new email template named Email to All Staff which is the email Subject and Body that contains of your email that you will send to all of your staff. You have to define first this two textboxes of the email template for this purpose from Emails -> Templates menu in Admin Panel. Read more…

This following article will show you how you can add a small feature into osTicket version 1.6 RC5 about notify staff members of their accounts right away after they have been created by Admin or their Manager. When Admin or Manager create a new staff account, then osTicket will send email to the staff email that contains of username and password, including the URL for login to the osTicket System. Read more…

There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System. Read more…

The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate the new password and display a message that inform client about the password that has just been sent to the client’s email. The ticket will be set to ‘delay’ status at this moment, instead of set to ‘open’ status. This password then will be automatically being sent by osTicket to the client’s email including the URL contains of that password. Afterwards, client has to click on that URL link in order to activate the ticket (in this case, osTicket will change the ticket status from ‘delay’ become ‘open’). Therefore, staff will be able to see that ticket on the ticket list via staff-panel. Read more…

There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So I made the modification by modifying the code based on that modification above. Read more…

As Administrator in your osTicket System, you want to limit tickets sent by the same user/email within the last period of days, somehow. For example, you want to limit only 3 tickets a user (determined from the email address) can submit within the last one month. When this condition meet the criteria, osTicket System will display the message such as: “You are not allowed to send the ticket because you have already sent 3 tickets within the last 30 days!”, afterwards, the system will reject the ticket that user submitting immediately. So here is the solution that I made. Read more…