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Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been created before, then client reload/refresh that next page, the duplicate message will be saved in database. This modification will avoid that duplicate message [...]
Both in osTicket System version 1.6 RC4 and 1.6 RC5 have not saved the “0″ character if the phone number started with the zero character. For example, if the client’s phone number is 08157140595, then this number will be saved in database as 8157140595 (the first “0″ character will not be saved). This happens since [...]
In osTicket System, when a new ticket created, it executes INSERT INTO SQL, and then displaying the “Thank You” page afterwards. Unfortunately, when client reload or refresh that page, then it will re-execute that SQL again, since the primary key for the ticket table is an ID of the ticket which has the auto-number field. [...]
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