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It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to [...]
This modification will display the staff name in the reply email that sent by the current staff. As default, osTicket have not included the %staff variable in the reply or response email template. So here is the modification to implement it.
This following modification will add a new feature into osTicket v1.6 RC5. It is about the ability for staff to quote the certain message sent by client, and also to quote the certain response sent by staff in ticket thread section, when staff wanted to reply the current ticket in viewticket page. You will see [...]
Have you ever wanted to include the ticket number into the Premade Reply answer in osTicket System, especially when staff reply to a ticket by using the certain premade reply? Now you can do it by modifying only two lines of code in \include\class.ticket.php file. Assuming you use the %ticket that representing the 6 digits [...]
Someone asked the question in osTicket Discussion Forum about how to disable close ticket feature on reply at the staff-side in osTicket System. Since nobody made it, then I created modification to make it happens. At the same time, I also modified for close ticket on post internal note. This modification will alter your department [...]
This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 .
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