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There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So [...]
As Administrator in your osTicket System, you want to limit tickets sent by the same user/email within the last period of days, somehow. For example, you want to limit only 3 tickets a user (determined from the email address) can submit within the last one month. When this condition meet the criteria, osTicket System will [...]
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