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Actually, this modification I created was being intended for a friend of mine who implemented HESK for his department. I was interested with its interface, so I tried to create a new ticket and tested after submitting the ticket, I reload the “thank-you” page. In fact, a new ticket then would be created, the same [...]
Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been created before, then client reload/refresh that next page, the duplicate message will be saved in database. This modification will avoid that duplicate message [...]
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