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For those of you who have implemented the modification I made about: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5, then this following modification is for you. It has the relationship with that modification above. After you implemented the previous one, and then if you wanted to display the time spent of each [...]
There was a simple request that it should be a default setting in the new ticket form in staff-side of osTicket. It was about how to auto-assign to the current logged in staff when staff creates a ticket via Staff Panel. So I made the modification in order to make it happened. By implementing this [...]
One of the nice MODs on osTicket Discussion Forum is [ADD ON] Assign user from ticket list. This MOD will make you easier to assign the tickets simply from the ticket list page, and only admin and manager are able to do this task. Besides that, each time a ticket assigned to a staff, that [...]
I am sure that this following new feature will be very useful, especially for admin and or manager, to do their job in osTicket System. It is a new feature about Batch Ticket Assign. Now admin and or manager will become easier in order to assign one or more tickets to a specified staff by [...]
Today I successfully created another modification by adding a new feature about Who’s Online into osTicket v1.6 RC5. This modification will add a new sub tab under Dashboard tab, with named: User Online, and you can access this from Admin Panel. For those of you who need this feature, you may use this following modification [...]
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
Today I realized that if staff open new ticket from staff panel in osTicket System, then the help topic value always blank being saved in ticket table, whereas if client open a new ticket, the help topic being saved properly in ticket table. So I made another modification in order to display the help topic [...]
This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 .
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
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