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It is necessary or even important for staff to know when a ticket being accessed for the very last time both by client/customer and staff in osTicket. I have successfully created a modification about it. This modification will record and display the date and time when the certain ticket being accessed for the very last [...]
In osTicket v1.6 RC5, after you check the ticket status from index page, then you will get the blank page afterwards. This condition does not happen when you check the ticket status from the Ticket Status page by clicking on that menu link. Then, after comparing with osTicket v1.6 RC4, and in order to fix [...]
Have you ever wanted to make the different open ticket pages in osTicket System version 1.6 RC5 in order your user are able to submit separate tickets for the different problems? For example, at the top of your website page, it says “Submit Ticket” with another option that says Phone support, but it’s still linked [...]
Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been created before, then client reload/refresh that next page, the duplicate message will be saved in database. This modification will avoid that duplicate message [...]
Today I started using Pods CMS plugin in this website. After visitting the official website of Pods CMS, I think this plugin indeed the best one if you want to add the customize page to your WordPress website that contains of the certain data that derived from database without having use Post or Page feature [...]
In this article we look at how to improve the SysLog Page feature that you can access from Admin Panel -> Dashboard of your osTicket System. The existing condition: (1) The pagination feature appears at the bottom of the table, but it does not work when you click on the second or next page, (2) [...]
Today was the first time I used WordPress for building this website. I have been looking for a CMS that support for multi-language web content page. I need that each time my visitor read an article in full-mode and they choose one of the languages, then the content of that article will be translated to [...]
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