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This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need [...]
This following modification will add an Auto Assigned Ticket feature into osTicket v1.6 RC5. You can now define the staff who will get an auto-assigned ticket based on his/her department. Each time a new ticket created, then that staff will automatically get auto assigned. Here is the modification that I created based on the same [...]
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