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One of the advantages of osTicket after comparing to another ticketing system is the ability to clasify the tickets based on its department and its help topic. For those of you who implement osTicket for such company which has several departments, which is each department has several help topics, you need to filter the related [...]
There are lots of question that asking about how to add extra or new fields into the open ticket form and display them onto the viewticket page in osTicket System. One of the questions that you can see is by clicking on this link. This following modification was being made by myself to answer such [...]
Have you ever had difficulty to add predefined text into Text Area on open ticket form in osTicket v1.6 RC5? For example, in order to give an instruction to your customer or client, you insert the predefined text into the Text Area object on open ticket form, but unfortunately, the fact that predefined text will [...]
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
Have you ever wanted to make the different open ticket pages in osTicket System version 1.6 RC5 in order your user are able to submit separate tickets for the different problems? For example, at the top of your website page, it says “Submit Ticket” with another option that says Phone support, but it’s still linked [...]
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