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If you want to customize the ticket number in your osTicket System, then this modification is for you. As we know, the ticketID field in ost_ticket table has the field type as int(11). It means that this field can only contains of the numerical data. Sometimes you want to change that original ticket number from [...]
Have you ever wanted to include the ticket number into the Premade Reply answer in osTicket System, especially when staff reply to a ticket by using the certain premade reply? Now you can do it by modifying only two lines of code in \include\class.ticket.php file. Assuming you use the %ticket that representing the 6 digits [...]
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
I have just found the way how to add custom record number in the table list of PodPages in WordPress Pods CMS plugin. I optimize the PodPages feature for this purpose by using Bypassing Templates technique. Currently, up to Pods CMS version 1.7.3, you can only use the id field from the table as your [...]
Both in osTicket System version 1.6 RC4 and 1.6 RC5 have not saved the “0″ character if the phone number started with the zero character. For example, if the client’s phone number is 08157140595, then this number will be saved in database as 8157140595 (the first “0″ character will not be saved). This happens since [...]
What would your client do if they forgot their ticket number? Especially when they wanted to check the ticket status after several days ago they received the email contains of that ticket number from your ticket system? In some ticket systems, they strongly recommended to re-open a new ticket immediately in order to get or [...]
Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed [...]
osTicket System is one of the best open-source ticket system until now. I have been testing and using it since version 1.6 RC4. The last version when I created this article is 1.6 RC5. For those both version, it is still using the email address and the ticket number to log in to the system, [...]
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