Open Script Solution

The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate the new password and display a message that inform client about the password that has just been sent to the client’s email. The ticket will be set to ‘delay’ status at this moment, instead of set to ‘open’ status. This password then will be automatically being sent by osTicket to the client’s email including the URL contains of that password. Afterwards, client has to click on that URL link in order to activate the ticket (in this case, osTicket will change the ticket status from ‘delay’ become ‘open’). Therefore, staff will be able to see that ticket on the ticket list via staff-panel. Read more…