Open Script Solution

What would your client do if they forgot their ticket number? Especially when they wanted to check the ticket status after several days ago they received the email contains of that ticket number from your ticket system? In some ticket systems, they strongly recommended to re-open a new ticket immediately in order to get or know all of their ticket numbers (including the one they forgot, indeed), afterwards. In osTicket System version 1.6 RC5 (the last version I used until when I wrote this article), there was no feature about this. osTicket also recommend you to do the same way I mentioned above. So I made a modification by providing a new feature about Forgot Ticket Number? into osTicket System. Read more…