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If you want to allow your client to include the certain snippet code when create a new ticket in osTicket, then you have to modify the related function located in class.format.php file, afterwards, you have to add an additional information on open/new ticket form in order to enclose their code with [code] and [/code] tag. [...]
This article will show you how to modify your osTicket System in order to give the ability for the certain staff to add new staff record based on his/her department. As we know, only staff which has Admin account type can do this, since there are only two account type in osTicket up to v1.6 [...]
One of the advantages of osTicket after comparing to another ticketing system is the ability to clasify the tickets based on its department and its help topic. For those of you who implement osTicket for such company which has several departments, which is each department has several help topics, you need to filter the related [...]
There was a simple request that it should be a default setting in the new ticket form in staff-side of osTicket. It was about how to auto-assign to the current logged in staff when staff creates a ticket via Staff Panel. So I made the modification in order to make it happened. By implementing this [...]
This following modification will make the new field that you have added to the osTicket System become searchable in the ticket list page at the staff-side. Assuming the new field name is applications. You can read my modification regarding how to add new or extra fields by reading this article: How to Add Extra Fields [...]
For those of you who have successfully added the new or extra fields in the open new ticket form, please do not forget to customize also the ticket edit feature on the staff-side. From several questions in osTicket Discussion Forum, I read that many people forgot about this.
There are lots of question that asking about how to add extra or new fields into the open ticket form and display them onto the viewticket page in osTicket System. One of the questions that you can see is by clicking on this link. This following modification was being made by myself to answer such [...]
Have you ever wanted to add a new tab next to Post Reply tab in Staff Panel of your osTicket System? Well, here is the solution. There are two possibilities of this purpose. First, you want to display something which is read-only, such as static information. Or, the second, you want to add the form [...]
Not many users pay attention about this little problem in osTicket version 1.6 RC5. What was that? Well, if you transfer a ticket from one department to another department. For example, after you transfer a ticket from Dept. Support to Dept. Billing, then the message that being saved in Internal Note is: “Dept. Transfer: Support [...]
There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5.
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