This modification will display the staff name in the reply email that sent by the current staff. As default, osTicket have not included the %staff variable in the reply or response email template. So here is the modification to implement it. Read more…
Not many users pay attention about this little problem in osTicket version 1.6 RC5. What was that? Well, if you transfer a ticket from one department to another department. For example, after you transfer a ticket from Dept. Support to Dept. Billing, then the message that being saved in Internal Note is: “Dept. Transfer: Support to Support”, whereas it should be: “Dept. Transfer: Support to Billing”. On the other word, the old department name is not correct. So here is the modification I created to correct and fix the problem. Only small change, though. Read more…
Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed to respond between one post and the next post in one current ticket. Moreover, you will also know how much total time taken for the opened ticket when you view the certain ticket in full-mode. Read more…
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