This modification will display the staff name in the reply email that sent by the current staff. As default, osTicket have not included the %staff variable in the reply or response email template. So here is the modification to implement it.
Displaying the Staff Name in the Reply Email of osTicket v1.6 RC5
Wednesday, December 2, 2009 · By Leave a Comment
Fixing Ticket Transfer Description in osTicket v1.6 RC5
Wednesday, October 28, 2009 · By Leave a Comment
Not many users pay attention about this little problem in osTicket version 1.6 RC5. What was that? Well, if you transfer a ticket from one department to another department. For example, after you transfer a ticket from Dept. Support to Dept. Billing, then the message that being saved in Internal Note is: “Dept. Transfer: Support [...]
Add Post Number, Sender Name, and Time Duration in Each Message of osTicket
Wednesday, September 9, 2009 · By 7 Comments
Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed [...]
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