Today I made another modification into osTicket version 1.6 RC5. It was about the page limit or displaying the ticket list page based on the maximum record per page. I wanted the ability for client to choose and also to change how many records per page will be displayed in the My Ticket page. After I modified, then there will be a new selection for page limit upon the ticket list on that page. When client choose a specific number from that selection or combobox, then the page will be automatically adjust to that specific number and updating the ticket list properly. So here is the code. Read more…
Since the article I wrote about the modification Order Tickets by LastMessage in My Tickets Page of osTicket v1.6 RC5 that actually for client-side, then I realized this MyTickets page also belongs to the staff panel. So, if you want to customize the My Tickets page for staff-side, you may apply the following modification I made. Read more…
Today I received a new request about how to order by LastMessage field in My Tickets page of osTicket v1.6 RC5. Here is the quote of the topic:
Hello here is my problem.
I want to order the tickets in Tickets -> My Tickets menu in order to have le last tickets in which the client send another message on the top of the list instead of a list ordered by date of creation.
I’m trying to change that because my custumer service employees usually have more than 300 mails opened and its better if the last updated tickets are on the top instead of everywhere on the list.So the will be able to answer easier and faster .
Thanks for the help and sorry for my english
i’m using 1.6 RC5 version
So I made modification to make this request comes true. The final result I made is now there is two new columns in the list of ticket. They are: Last Response and Last Message, and by default, the list will be ordered by Last Message. You are able to sort the list based on those two new fields or columns. Read more…
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