Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to those of you who want to implement the Attachment on Internal Note in osTicket v1.6 ST. Read more…
This following modification is being intended to answer the question about the similar modification that asking about the title of this article. You may enable or disable this feature from admin panel. If you want your osTicket also send an alert to all department members when new response that being sent by staff comes to the system, then this following modification is for you! Read more…
Someone asked the question in osTicket Discussion Forum about how to disable close ticket feature on reply at the staff-side in osTicket System. Since nobody made it, then I created modification to make it happens. At the same time, I also modified for close ticket on post internal note. This modification will alter your department table by adding two new fields to store the setting for close ticket on reply and close ticket on post internal note. Thus, you can now define whether to enable or disable those both setting for the certain department in order whether to display or hide those options on the viewticket page from staff-side. Read more…
Have you ever wanted to merge one ticket to another in osTicket System? Well, here is the solution to implement it. I have successfully created the modification by adding a Merge Ticket tab on the bottom of the viewticket page in admin panel. This feature can only be accessed by user with admin and manager level. After merge a ticket to another, then the original ticket status will set to closed and that tab will be disappeared. You can now merge ticket as many as you want. This modification I created based on the similar modification in osTicket Discussion Forum, but with some enhancement I added to it. Click here to see the Merge Ticket scenario I created, and also click on here to see the progress of this feature. Read more…
This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 . Read more…
Another request being asked by someone to myself is about Attachment on Internal Note. Then I made this modification into osTicket v1.6 RC4 since this person wanted to use in RC4 version. You can implement this modification into RC5 by adjusting the following code into the proper location on that RC5 version. If you have the problem adjust this modification into RC5 version, simply leave a comment below, so I will make the modification into RC5. Read more…
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