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One of the advantages of osTicket after comparing to another ticketing system is the ability to clasify the tickets based on its department and its help topic. For those of you who implement osTicket for such company which has several departments, which is each department has several help topics, you need to filter the related [...]
Today I realized that if staff open new ticket from staff panel in osTicket System, then the help topic value always blank being saved in ticket table, whereas if client open a new ticket, the help topic being saved properly in ticket table. So I made another modification in order to display the help topic [...]
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