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Each time I open the staff login form in osTicket, I have to move the mouse’s cursor and then clicking my mouse to the first textbox on that form in order to make it focus then ready to enter the login information. Unfortunately, this condition is really annoying me, although it looks like not too [...]
Inspired from my previous article in this blog, this following modification will add Google Search form at the top right of SideBar of iNove theme of WordPress.
If you want to allow your client to include the certain snippet code when create a new ticket in osTicket, then you have to modify the related function located in class.format.php file, afterwards, you have to add an additional information on open/new ticket form in order to enclose their code with [code] and [/code] tag. [...]
Yesterday I faced a situation while I was trying to get some sub-string values that derived from a single string that being saved in database, and displayed them to the checked CheckBoxes control in PHP. Let’s say I had 5 CheckBoxes control named Applications on my form, whereas the values stored in a single string [...]
This following modification will add the 2 new fields into the edit ticket form at staff-side of osTicket v1.6 RC5. This modification has the relationship with this article: Important Things to Edit New Fields in osTicket v1.6 RC5. At this example, we will continue what we had done in my article: How to Add Extra [...]
There was a simple request that it should be a default setting in the new ticket form in staff-side of osTicket. It was about how to auto-assign to the current logged in staff when staff creates a ticket via Staff Panel. So I made the modification in order to make it happened. By implementing this [...]
Have you ever had difficulty to add predefined text into Text Area on open ticket form in osTicket v1.6 RC5? For example, in order to give an instruction to your customer or client, you insert the predefined text into the Text Area object on open ticket form, but unfortunately, the fact that predefined text will [...]
Today I realized that if staff open new ticket from staff panel in osTicket System, then the help topic value always blank being saved in ticket table, whereas if client open a new ticket, the help topic being saved properly in ticket table. So I made another modification in order to display the help topic [...]
There is an interesting feature request in osTicket Discussion Forum about how to send an email to an already assigned staff member to remind them to get on their tickets. To implement this new feature, I made a modification.
Currently, the Filter Form up to Pods CMS version 1.7.3 still uses the basic form. It has one textbox and one button only. In addition, this filter form can only filter the recordset that returned by its process based on the name field. So I made modification/enhancement by adding combobox that contains of all fields [...]
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