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Generally, in any system that require password as the prerequisite to log in to the system, there is always Forgot Password feature in order to reset and get the new one for the user. Unfortunately, this feature does not exist in osTicket System, both in version 1.6 RC4 and 1.6 RC5. So, I made a [...]
What would your client do if they forgot their ticket number? Especially when they wanted to check the ticket status after several days ago they received the email contains of that ticket number from your ticket system? In some ticket systems, they strongly recommended to re-open a new ticket immediately in order to get or [...]
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