I have successfully created a new report feature into osTicket v1.6 RC5 that contains three sub report. They are:
1) Ticket Aging (< = 3 Days, > 3 and < = 7 Days, > 7 and < = 14 Days, and > 14 Days),
2) Ticket Summary (Staff in Charge:, Total Number of Active Tickets:, Total Number of Closed Tickets:, Total Number of Unassigned Tickets: ), and
3) Ticket for Staff (Staff in Charge with the tickets that assigned to them).
You will see that there are three sub tabs under Dashboard tab in Admin Panel of your osTicket. Read more…
This following modification will add an Auto Assigned Ticket feature into osTicket v1.6 RC5. You can now define the staff who will get an auto-assigned ticket based on his/her department. Each time a new ticket created, then that staff will automatically get auto assigned. Here is the modification that I created based on the same modification I create for osTicket v1.6 RC4. Read more…
Today I saw an improvement about Styling the paging feature created by nikos in Pods CMS Forums. It was an interesting improvement, indeed. Then I applied it on my blog here. I also added the 2 additional links: Previous and Next on the pagination feature, by modifying the pagination_2.php and Pod.class.php file. Read more…
What would your client do if they forgot their ticket number? Especially when they wanted to check the ticket status after several days ago they received the email contains of that ticket number from your ticket system? In some ticket systems, they strongly recommended to re-open a new ticket immediately in order to get or know all of their ticket numbers (including the one they forgot, indeed), afterwards. In osTicket System version 1.6 RC5 (the last version I used until when I wrote this article), there was no feature about this. osTicket also recommend you to do the same way I mentioned above. So I made a modification by providing a new feature about Forgot Ticket Number? into osTicket System. Read more…
In osTicket System version 1.6 RC5, there is no CAPTCHA feature on the open new ticket form. This will cause sometimes you will receive the ticket that contains of spam, and this will bother your ticket system. In order to decrease the spam ticket, you can implement the security code (CAPTCHA) feature as you can see from this URL: http://www.white-hat-web-design.co.uk/articles/php-captcha.php on your osTicket form. Please try the following steps. Read more…
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