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I have successfully created a new report feature into osTicket v1.6 RC5 that contains three sub report. They are: 1) Ticket Aging (< = 3 Days, > 3 and < = 7 Days, > 7 and < = 14 Days, and > 14 Days), 2) Ticket Summary (Staff in Charge:, Total Number of Active Tickets:, [...]
This following modification will add an Auto Assigned Ticket feature into osTicket v1.6 RC5. You can now define the staff who will get an auto-assigned ticket based on his/her department. Each time a new ticket created, then that staff will automatically get auto assigned. Here is the modification that I created based on the same [...]
Today I saw an improvement about Styling the paging feature created by nikos in Pods CMS Forums. It was an interesting improvement, indeed. Then I applied it on my blog here. I also added the 2 additional links: Previous and Next on the pagination feature, by modifying the pagination_2.php and Pod.class.php file.
What would your client do if they forgot their ticket number? Especially when they wanted to check the ticket status after several days ago they received the email contains of that ticket number from your ticket system? In some ticket systems, they strongly recommended to re-open a new ticket immediately in order to get or [...]
In osTicket System version 1.6 RC5, there is no CAPTCHA feature on the open new ticket form. This will cause sometimes you will receive the ticket that contains of spam, and this will bother your ticket system. In order to decrease the spam ticket, you can implement the security code (CAPTCHA) feature as you can [...]
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