1. First of all, alter your ost_ticket table, by adding two new fields: applications and productkey. You may use this following SQL script (please note that ost_ is the table prefix name, in case it differents with yours, adjust it by yourself):

   ALTER TABLE ost_ticket
   ADD COLUMN `applications` varchar(100) default '' NOT NULL,
   ADD COLUMN `productkey` varchar(50) default'' NOT NULL;

2. Open your \include\client\open.inc.php file, and find this code:

   95 96

   <? } }?>

   after the last line of that code, please insert this following code:

   97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112

   <tr> <td>Applications: </td> <td> <input name=applications[] type=checkbox value="Application 1" >Application 1 <input name=applications[] type=checkbox value="Application 2" >Application 2 <input name=applications[] type=checkbox value="Application 3" >Application 3 <input name=applications[] type=checkbox value="Application 4" >Application 4 <input name=applications[] type=checkbox value="Application 5" >Application 5 </td> </tr> <tr> <td>Product Key: </td> <td> <input type="text" name="productkey" size="35" value="<?=$info['productkey']?>"> </td> </tr>

3. Open your \include\class.ticket.php file, and find this code:

   44	var $overdue;

   after that line, please insert this following code:

   45 46

   var $applications; var $productkey;

   Find again this code:

   88	$this->overdue =$row['isoverdue'];

   then replace with this following code:

   88 89 90

   $this->overdue =$row['isoverdue']; $this->applications =$row['applications']; $this->productkey =$row['productkey'];

   Find again this code:

   140 141 142

   function getSubject() { return $this->subject; }

   after the last line of that code, please insert this following code:

   143 144 145 146 147 148 149

   function getApplications() { return $this->applications; }   function getProductKey() { return $this->productkey; }

   Find again this code:

   1107	$fields['message'] = array('type'=>'text', 'required'=>1, 'error'=>'Message required');

   after that line, please insert this following code:

   1108 1109

   $fields['applications'] = array('type'=>'text', 'required'=>0, 'error'=>'Applications required'); $fields['productkey'] = array('type'=>'text', 'required'=>0, 'error'=>'Product key required');

   Find again this code:

   1197 1198 1199

   Sys::alertAdmin('Overlimit Notice',$msg); } }

   after the last line of that code, please insert this following code:

   1201 1202 1203 1204 1205 1206 1207

   $mycounter=0; foreach ($var['applications'] as $app) { $strapp .= ($mycounter==0)?$app:", ".$app.""; $mycounter++; } unset($app);

   Find again this code:

   1260	',ip_address='.db_input($ipaddress).

   then replace with this following code:

   1260 1261 1262

   ',ip_address='.db_input($ipaddress). ',applications='.db_input($strapp). ',productkey='.db_input($var['productkey']).

4. Open your \include\client\viewticket.inc.php file, and find this code:

   27 28 29 30

   <tr> <th>Create Date:</th> <td><?=Format::db_datetime($ticket->getCreateDate())?></td> </tr>

   after the last line of that code, please insert this following code:

   31 32 33 34

   <tr> <th>Applications:</th> <td><?=$ticket->getApplications()?></td> </tr>

   Find again this code:

   43 44 45 46

   <tr> <th>Phone:</th> <td><?=Format::phone($ticket->getPhoneNumber())?></td> </tr>

   after that line, please insert this following code:

   47 48 49 50

   <tr> <th>Product Key:</th> <td><?=$ticket->getProductKey()?></td> </tr>

That’s all. Hopefully this will be helpful.