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For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
As Administrator in your osTicket System, you want to limit tickets sent by the same user/email within the last period of days, somehow. For example, you want to limit only 3 tickets a user (determined from the email address) can submit within the last one month. When this condition meet the criteria, osTicket System will [...]
When your client visit your osTicket System’s index page, then they will see that there are two textboxes on that page. The first textbox is Email, and the other one is Ticket#. Currently, your client have to point at their mouse and click on the Email textbox, so that their mouse cursor will focus on [...]
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