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It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
There was an issue regarding email formatting in osTicket v1.6 RC5, which one of them is the wordwrap email. Peter, the developer of osTicket, has released a new patch to fix this problem. You can see the thread regarding this via: http://osticket.com/forums/project.php?issueid=154. Actually, there were two files that you have to be replaced. One is [...]
Have you ever wanted to make the response message text become bolder in the response email in your osTicket System so that your client will be easier to differs and read it from the other message in that email? Since the default of email template in osTicket using the plain text, then we have to [...]
There was an interesting request asked to myself about how to send email to the destination department members if a new transfered ticket has come to their department. You can see completely about this request from osTicket Discussion Forum. Well, now I have successfully created the modification for this purpose. You can also now define [...]
Have you ever wanted to send email that contains of an announcement to all of your staff from osTicket System? Well, here is the solution I created on osTicket v1.6 RC5. This modification will add a new sub tab named Send Email to Staff under the Emails tab in Admin Panel, also a new email [...]
This following article will show you how you can add a small feature into osTicket version 1.6 RC5 about notify staff members of their accounts right away after they have been created by Admin or their Manager. When Admin or Manager create a new staff account, then osTicket will send email to the staff email [...]
There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System.
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
Generally, in any system that require password as the prerequisite to log in to the system, there is always Forgot Password feature in order to reset and get the new one for the user. Unfortunately, this feature does not exist in osTicket System, both in version 1.6 RC4 and 1.6 RC5. So, I made a [...]
There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So [...]
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