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This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need [...]
This following modification will add the 2 new fields into the edit ticket form at staff-side of osTicket v1.6 RC5. This modification has the relationship with this article: Important Things to Edit New Fields in osTicket v1.6 RC5. At this example, we will continue what we had done in my article: How to Add Extra [...]
For those of you who have successfully added the new or extra fields in the open new ticket form, please do not forget to customize also the ticket edit feature on the staff-side. From several questions in osTicket Discussion Forum, I read that many people forgot about this.
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