Open Script Solution

Today I customized the WordPress logo that appears in wp-admin page with my own logo on one of my websites. I have been using Wp Customized Login plugin for this purpose. After installing and activating the plugin, everything seemed okay, until I found something that annoying me. It was about my own logo did not appear full properly. The image seemed need to be a little too left and stops a little before the right side, since my dimension logo size is 500 pixels (width) x 100 pixels (height). Meanwhile, the recommended logo width by WordPress is about 300 pixels. After reading from the related comments in author’s website, then I found the solution how to overcome my problem based on the comment from the author of this plugin. Read more…

Yesterday I faced a situation while I was trying to get some sub-string values that derived from a single string that being saved in database, and displayed them to the checked CheckBoxes control in PHP. Let’s say I had 5 CheckBoxes control named Applications on my form, whereas the values stored in a single string from database, for instance, is: “Application 1, Application 3, Application 5″. Then I wanted that the first, the third, and the fifth CheckBoxes would be checked based on that string. So, finally, I wrote this following code to solve my problem. Read more…

If you use iNove theme on your WordPress website, then by default you only can display categories OR pages in the menu section. Sometimes, you want to display both of categories and pages in the menu section of your theme. If you want to display either categories and pages in the menu section of your iNove theme, then you may use this following modification code. Read more…

Have you ever wanted to display the tickets only for current staff user’s department in osTicket? As we know, the current condition in osTicket until version 1.6 RC5 is when a user display the ticket list from staff panel, then he/she can still see all the tickets that belong to another department. By using this modification, now staff limited can only to see the tickets relevant to their department, either from the ticket list and the viewticket page. Well, here is the solution for you. Read more…

I was interested with one of the topic in osTicket Discussion Forum about how to display the image attachment which its extention such as: jpg, gif, png, and bmp directly on the browser, then I made another modification which will automatically detect the URL and the directory name where the attachments file located. This code will work, with assuming: the sub directory for your attachment files located one level under the main directory of your osTicket. For example: your osTicket installed in “support” directory, whereas the attachment file located one level under the “support” directory, with named: “attachment”. This modification will also automatically resize the image width if it is greater than the maximum of osTicket width area on viewticket page. We assume that the maximum ticket width is 820 pixels (based on its css file). Read more…

For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented that modification on that link above before doing this modification. Read more…

Both osTicket System version 1.6 RC4 and 1.6 RC5 have not implemented displaying and searching Knowledge Base properly. Every time I try to search the certain keyword that already exists in database, this system always gives me an output: Query returned 0 results. This is really really weird, I think. So I made a modification in order staffs are able to search and displaying the result based on the keyword they entered. Read more…

osTicket System is one of the best open-source ticket system until now. I have been testing and using it since version 1.6 RC4. The last version when I created this article is 1.6 RC5. For those both version, it is still using the email address and the ticket number to log in to the system, in order to check the ticket status. If client open or submit a new ticket, then the ticket number will be sent to the client’s email address. Thus, client have to check their email address first, in order to get this ticket number to monitor the ticket status afterwards. Client have to enter the email address, and of course, the ticket number that sent through that email. Read more…