Displaying Some Comma-Separated Sub-String Values from A Single String to The Checked CheckBoxes Control in PHP

Yesterday I faced a situation while I was trying to get some sub-string values that derived from a single string that being saved in database, and displayed them to the checked CheckBoxes control in PHP. Let’s say I had 5 CheckBoxes control named Applications on my form, whereas the values stored in a single string [...]

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How to Display Categories and Pages in Menu of iNove Theme in WordPress

If you use iNove theme on your WordPress website, then by default you only can display categories OR pages in the menu section. Sometimes, you want to display both of categories and pages in the menu section of your theme. If you want to display either categories and pages in the menu section of your [...]

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Show Ticket Only for Current User’s Department in osTicket v1.6 RC5

Have you ever wanted to display the tickets only for current staff user’s department in osTicket? As we know, the current condition in osTicket until version 1.6 RC5 is when a user display the ticket list from staff panel, then he/she can still see all the tickets that belong to another department. By using this [...]

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View Image Attachment in osTicket v1.6 RC5

I was interested with one of the topic in osTicket Discussion Forum about how to display the image attachment which its extention such as: jpg, gif, png, and bmp directly on the browser, then I made another modification which will automatically detect the URL and the directory name where the attachments file located. This code [...]

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Display The Forgot Ticket Number List Including The Closed Status in osTicket v1.6 RC5

For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]

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How to Make Searching and Displaying Knowledge Base Working in osTicket System

Both osTicket System version 1.6 RC4 and 1.6 RC5 have not implemented displaying and searching Knowledge Base properly. Every time I try to search the certain keyword that already exists in database, this system always gives me an output: Query returned 0 results. This is really really weird, I think. So I made a modification [...]

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Never Display The Ticket Number After Client Submit A New Ticket!

osTicket System is one of the best open-source ticket system until now. I have been testing and using it since version 1.6 RC4. The last version when I created this article is 1.6 RC5. For those both version, it is still using the email address and the ticket number to log in to the system, [...]

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