It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
[Read more...]Closed Ticket Alert for All Department Members in osTicket v1.6 ST (Stable)
Saturday, February 27, 2010 · By 2 Comments
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