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I saw some requests that asking about how to show who closed the ticket in osTicket v1.6 RC5. Since the original MOD made for v1.6 RC4, probably some people get confused when they wanted to implement it in v1.6 RC5 because the line of the modification code is different between those both versions. Actually, I [...]
The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
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