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This following modification will add a small feature to limit the ability for staff to close the opened ticket or to reopen the closed ticket in osTicket v1.6 RC5. Only the assignee staff or admin can close and reopen the ticket. It means that if the current ticket has not been assigned to any staff, [...]
This simple modification was created since there was a good request on osTicket Discussion Forum about how to show the amount of tickets at the Closed Tickets sub tab under the Tickets tab in staff panel of osTicket. This modification applied to osTicket v1.6 RC5.
Someone asked the question in osTicket Discussion Forum about how to disable close ticket feature on reply at the staff-side in osTicket System. Since nobody made it, then I created modification to make it happens. At the same time, I also modified for close ticket on post internal note. This modification will alter your department [...]
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