Open Script Solution

It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in case whether this feature is necessary to be implemented, and sometimes it is not. Besides that, you will be able to define the email template for the notification that sent to your customer via Admin Panel. This modification also will answer the related question in osTicket Discussion Forum. Read more…

One of the advantages of osTicket after comparing to another ticketing system is the ability to clasify the tickets based on its department and its help topic. For those of you who implement osTicket for such company which has several departments, which is each department has several help topics, you need to filter the related help topic based on the department that selected by your customer or client. Since the help topic is the part of department, then the ticket will be able being sent to the right topic and also to the related department. This modification will add the department selection in the open or new ticket form at the client side. When the particular department selected by client, then at the Help Topic directive will automatically display all help topics belong to the selected department. Read more…

If you want to change the color on your check ticket status form in osTicket v1.6 RC5, then you may implement this following modification by editing the \styles\colors.css and \include\client\login.inc.php files. This modification also will answer the question in osTicket Discussion Forum that asking about this modification. Read more…

There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5. Read more…

Today I made another modification into osTicket version 1.6 RC5. It was about the page limit or displaying the ticket list page based on the maximum record per page. I wanted the ability for client to choose and also to change how many records per page will be displayed in the My Ticket page. After I modified, then there will be a new selection for page limit upon the ticket list on that page. When client choose a specific number from that selection or combobox, then the page will be automatically adjust to that specific number and updating the ticket list properly. So here is the code. Read more…

There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System. Read more…

It is necessary or even important for staff to know when a ticket being accessed for the very last time both by client/customer and staff in osTicket. I have successfully created a modification about it. This modification will record and display the date and time when the certain ticket being accessed for the very last time. If staff accesses a ticket, then he/she will be able to know when client accessed that ticket for the very last time. Also, staff will be able to know who is the staff accessed that ticket for the very last time. If that ticket is being accessed for the very first time, then there will be no staff information accessed that ticket, until the current staff refresh and reload that viewticket page. Read more…

Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been created before, then client reload/refresh that next page, the duplicate message will be saved in database. This modification will avoid that duplicate message saved in database of your osTicket System. Read more…

The following code will be able to detect default client’s browser language. I have tested this code by using Mozilla Firefox (FF) version 3.5.2 and Internet Explorer (IE) version 8 browser. Both of those browsers worked like a charm! If you want to try using FF browser, go to the menu on that browser: Tools -> Options… -> Content -> Languages, then click on Choose… button. Add some languages as many as you need to the list afterwards. Try to change the position the language you want, by selecting the language first, and click the Move Up button to make it at the top of the list. Then run the following code, and you will see the output of the code is the language code that you have choosen before. Read more…