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It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
One of the advantages of osTicket after comparing to another ticketing system is the ability to clasify the tickets based on its department and its help topic. For those of you who implement osTicket for such company which has several departments, which is each department has several help topics, you need to filter the related [...]
If you want to change the color on your check ticket status form in osTicket v1.6 RC5, then you may implement this following modification by editing the \styles\colors.css and \include\client\login.inc.php files. This modification also will answer the question in osTicket Discussion Forum that asking about this modification.
There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5.
Today I made another modification into osTicket version 1.6 RC5. It was about the page limit or displaying the ticket list page based on the maximum record per page. I wanted the ability for client to choose and also to change how many records per page will be displayed in the My Ticket page. After [...]
There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System.
It is necessary or even important for staff to know when a ticket being accessed for the very last time both by client/customer and staff in osTicket. I have successfully created a modification about it. This modification will record and display the date and time when the certain ticket being accessed for the very last [...]
Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been created before, then client reload/refresh that next page, the duplicate message will be saved in database. This modification will avoid that duplicate message [...]
The following code will be able to detect default client’s browser language. I have tested this code by using Mozilla Firefox (FF) version 3.5.2 and Internet Explorer (IE) version 8 browser. Both of those browsers worked like a charm! If you want to try using FF browser, go to the menu on that browser: Tools [...]
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