Open Script Solution

Have you ever wanted to make the response message text become bolder in the response email in your osTicket System so that your client will be easier to differs and read it from the other message in that email? Since the default of email template in osTicket using the plain text, then we have to change the type of the message that located in the class.email.php file, from the text mode to the html mode. This modification also will answer the same question in osTicket Discussion Forum as well. Okay, here is the solution I successfully made. Read more…