1. Download the file from this URL: http://www.white-hat-web-design.co.uk/articles/captcha.zip.
2. Extract the .zip file above, then upload two files: CaptchaSecurityImages.php and monofont.ttf into the main or root directory of your osTicket.
3. Open include\class.ticket.php file, and find this code:

           if(strcasecmp($origin,'web')==0) { //Help topic only applicable on web tickets.
               $fields['topicId']  = array('type'=>'int',      'required'=>1, 'error'=>'Select help topic');

   after that code, add the following code:

               // Begin of MOD CAPTCHA, added by Masino Sinaga, July 17, 2009
               $fields['security_code']  = array('type'=>'code',     'required'=>1, 'error'=>'Please type correct CAPTCHA code');
               // End of MOD CAPTCHA, added by Masino Sinaga, July 17, 2009

4. Open \include\class.validator.php file, and find this code:

               case 'text':
               case 'string':
                   break;

   before that code above, please add the following code:

               // Begin of MOD CAPTCHA, added by Masino Sinaga, July 17, 2009
               case 'code':
                   if( $_SESSION['security_code'] != $_POST['security_code'])
                   $this->errors[$k]=$field['error'];
                   break;             
               // End of MOD CAPTCHA, added by Masino Sinaga, July 17, 2009

5. Open \include\client\open.inc.php file, and find this code:

   if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki!'); //Say bye to our friend..

   after that code above, please add the following code:

   // Begin of CAPTCHA feature, added by Masino Sinaga, July 17, 2009
   session_start();
   // End of CAPTCHA feature, added by Masino Sinaga, July 17, 2009

   find also this code:

       <tr>
           <th><?php echo (I_C_OPEN_ATTACHMENT) ?></th>
           <td>
               <input type="file" name="attachment"><font class="error">&nbsp;<?php echo $errors['attachment']?></font>
           </td>
       </tr>
       <?php }?>

   then after that code above, please add this following code:

   <!-- Begin of CAPTCHA feature, added by Masino Sinaga, July 17, 2009 -->
       <tr>
           <th><?php echo (I_C_OPEN_SECURITY_CODE); ?></th>
           <td valign="middle">
               <img src="CaptchaSecurityImages.php?width=100&height=38&characters=6"/>
               <input id="security_code" name="security_code" type="text" size="15"><font class="error">&nbsp;*&nbsp;<?=$errors['security_code']?></font>
           </td>
       </tr>
   <!-- End of CAPTCHA feature, added by Masino Sinaga, July 17, 2009 -->

Please note, in some part of the code above, you will find constant(s), and the other side, you will also find the sentence that has not been converted to its constant. This happened because some of the code have not been translated to the language file. Please adjust them with your need. Thank you for your understanding.

Unfortunately, I saw that some words have not been translated, yet, such as Categories and Archives. So I decided to investigate from which files those words belong, and thought that “How do I translate the language file in WordPress?” and “Do I have to use such a tools?”.

Well, Got it! Firsf of all, I found the file that contains of those words. They were located in sidebar.php file.

I found this code:

<h3>Categories</h3>

I compared with the other strings that have been translated, then I found it should be translated using _e() function, and that code above should be like this:

<h3><?php _e('Categories', 'inove'); ?></h3>

I also did the same way with the Archives word.

After that, based on my logic, I thought that there should be another step(s) that I had to do in order to display my language on the web page, later. Then I  search for the translation file regarding to my language and I found them in \wp-content\themes\inove\languages\ directory. I saw that there were 2 files regarding my languages. They are:

1) id_ID.po
2) id_ID.mo

Since that was the first time I opened those 2 files, then I thought that the first one (id_ID.po) was the file where I should added those 2 words above, because the second file (id_ID.mo) was the binary file that generated by such a special tools. Until here, I still did not find out how to generate the second file with .mo extension.

So I added  these code in id_ID.po file:

#: sidebar.php:121
msgid "Categories"
msgstr "Kategori"
 
#: sidebar.php:155
msgid "Archives"
msgstr "Arsip"

While I was adding and translating those words, I found a special handling for the words that contain of variable. Take a look the code below:

#: archive.php:50
#, php-format
msgid "% comments"
msgstr "% komentar"

From the code above, I took a conclusion that % is the first variable. Of course there will be a next question, then: How if there will be more than one variable in a string? The answer we can see from the code below:

#: comments.php:91
#: functions.php:563
#, php-format
msgid "%1$s at %2$s"
msgstr "%1$s pada %2$s"

Yes, we can see that both variables differentiate one to each other with %1 and %2. And one more thing, Poedit automatically added a line #, php-format if a string contains of variable(s) such as that code above. It means that this code contains of php-format.

The mission still has not completed yet. Afterwards, I went to the WordPress website, and found this resource regarding Translating in WordPress: http://codex.wordpress.org/Translating_WordPress . At the beginning, I did not know how to generate this id_ID.mo file. Then I tried to download one of the recommended tools. It was Poedit and I downloaded it from http://www.poedit.net/ or http://sourceforge.net/projects/poedit/ and installed it on my notebook.

I opened the id_ID.po file with Poedit or double-click the file from Windows Explorer, and it directly opened with Poedit. I saw that there were some words that needed to translate besides those 2 words that I mentioned before above. After I ensured everything is okay, then I saved the file, and… abrakadabra… I saw from Windows Explorer, that the “Date Modified” of the id_ID.mo file has the same “Date Modified” with the id_ID.po file.

Well, I was so glad that time. I took a conclusion that each time I saved the id_ID.po file, then Poedit will automatically generate the id_ID.mo file. So, this is indeed, the tools that I have been looking for! It has been answered now how to generate id_ID.mo file automatically based on the last condition in id_ID.po file.

I uploaded the id_ID.po, id_ID.mo, and sidebar.php script file to my web server according to the appropriate sub directory. Now those words have been successfully displayed with my own language.

Then after serveral hours surfing through the Internet, I found a WordPress plugins that has the ability to switch/translate the content of a page to the selected language. The plugins’ name is qTranslate that you can find from here: http://wordpress.org/extend/plugins/qtranslate/ . I downloaded qTranslate version 2.4.3 that compatible with WordPress version 2.8.4 or later.

Incredible! This plugins is really useful as I have been looking for. The most important thing that I like from this plugins is: user will become easier while creating a new article, since there was new tabs as many as the language that being enabled or used. Therefore, we can switch from one to another tab to translate to the new language only from one form.

Another advantage that you get when you use this plugins is: every post for all active languages will be saved in one record. Thus, this will keep your database size smaller, than if every post for each language will be saved in separate record.

But, it has small weakness, especially if you deactivate this plugins after you have some posts that added or updated with this multi-language feature. The tag as I mentioned above will be displayed since it was located in one field. Therefore, if you want to use or currently using this qTranslate plugins, please reconsider not to deactivate it after you have posts that made with this plugins. Except if you want to spend your time to edit the field contains of that separator tag in database.

Now, I am starting to use WordPress, and had fallen in love with it since I knew and found this qTranslate plugins.