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This following modification will answer the request that being asked via this thread in osTicket Discussion Forum. Since I created this modification based on my Multiple Attachments for Client Side of osTicket 1.6 RC5 modification (this mod also works fine in 1.6 ST version), then you have to implement that multiple attachments mod first before [...]
Because the number of the attachment files in a ticket could be increasing anytime, which these attachment files can be derived from the client when creating and reply to a ticket, as well as uploaded by staff when replying to ticket, then consider the situation where your staff someday wants to see or to search [...]
Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to [...]
Have you ever wanted to merge one ticket to another in osTicket System? Well, here is the solution to implement it. I have successfully created the modification by adding a Merge Ticket tab on the bottom of the viewticket page in admin panel. This feature can only be accessed by user with admin and manager [...]
I was interested with one of the topic in osTicket Discussion Forum about how to display the image attachment which its extention such as: jpg, gif, png, and bmp directly on the browser, then I made another modification which will automatically detect the URL and the directory name where the attachments file located. This code [...]
There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5.
This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 .
Another request being asked by someone to myself is about Attachment on Internal Note. Then I made this modification into osTicket v1.6 RC4 since this person wanted to use in RC4 version. You can implement this modification into RC5 by adjusting the following code into the proper location on that RC5 version. If you have [...]
There are lots of topics contain of question in osTicket System Forums that asking about how to setup attachment directory in osTicket System. Since there are two part of osTicket’s user will use this attachment feature; one from the client-side, and the other from the staff-side, then you have to observe the exact (not relative) [...]
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