For those of you who have implemented the modification I created about how to Add Batch Ticket Assign Feature into osTicket v1.6 RC5, and you want to display or show only staff members of current department on the staff selection list, then this modification is for you! Before you apply the following code, please remember that you have to implement the previous modification that shown via the link above. Read more…
If you have ever implemented the modification I created titled Add Merge Ticket Feature into osTicket v1.6 RC5, and then you want to limit the tickets that being displayed in the Merge Ticket selection in viewticket page, then this modification is for you! Please note that this following modification in this current article can be implemented properly after you have implemented that modification that I mentioned via the link above. Read more…
One of the nice MODs on osTicket Discussion Forum is [ADD ON] Assign user from ticket list. This MOD will make you easier to assign the tickets simply from the ticket list page, and only admin and manager are able to do this task. Besides that, each time a ticket assigned to a staff, that staff will get an alert via email. Since there were two members on the forum asking the question whether this MOD working on v1.6 RC5, then I tried to implement it on that version, and everything worked fine. So this modification is for you. Read more…
I am sure that this following new feature will be very useful, especially for admin and or manager, to do their job in osTicket System. It is a new feature about Batch Ticket Assign. Now admin and or manager will become easier in order to assign one or more tickets to a specified staff by using this batch assign ticket feature. I have successfully created this modification, by adding a new sub tab named Unassigned Ticket under the Tickets tab in Staff Panel. Read more…
There is an interesting feature request in osTicket Discussion Forum about how to send an email to an already assigned staff member to remind them to get on their tickets. To implement this new feature, I made a modification. Read more…
Recent Comments