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For those of you who have implemented the modification I created about how to Add Batch Ticket Assign Feature into osTicket v1.6 RC5, and you want to display or show only staff members of current department on the staff selection list, then this modification is for you! Before you apply the following code, please remember [...]
If you have ever implemented the modification I created titled Add Merge Ticket Feature into osTicket v1.6 RC5, and then you want to limit the tickets that being displayed in the Merge Ticket selection in viewticket page, then this modification is for you! Please note that this following modification in this current article can be [...]
One of the nice MODs on osTicket Discussion Forum is [ADD ON] Assign user from ticket list. This MOD will make you easier to assign the tickets simply from the ticket list page, and only admin and manager are able to do this task. Besides that, each time a ticket assigned to a staff, that [...]
I am sure that this following new feature will be very useful, especially for admin and or manager, to do their job in osTicket System. It is a new feature about Batch Ticket Assign. Now admin and or manager will become easier in order to assign one or more tickets to a specified staff by [...]
There is an interesting feature request in osTicket Discussion Forum about how to send an email to an already assigned staff member to remind them to get on their tickets. To implement this new feature, I made a modification.
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