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This following modification will add a new feature into osTicket v1.6 RC5. It is about the ability for staff to quote the certain message sent by client, and also to quote the certain response sent by staff in ticket thread section, when staff wanted to reply the current ticket in viewticket page. You will see [...]
Have you ever wanted to include the ticket number into the Premade Reply answer in osTicket System, especially when staff reply to a ticket by using the certain premade reply? Now you can do it by modifying only two lines of code in \include\class.ticket.php file. Assuming you use the %ticket that representing the 6 digits [...]
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