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It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
This following modification is being intended to answer the question about the similar modification that asking about the title of this article. You may enable or disable this feature from admin panel. If you want your osTicket also send an alert to all department members when new response that being sent by staff comes to [...]
There was an interesting request asked to myself about how to send email to the destination department members if a new transfered ticket has come to their department. You can see completely about this request from osTicket Discussion Forum. Well, now I have successfully created the modification for this purpose. You can also now define [...]
This following modification is being intended to answer the question on osTicket Discussion Forum that asking about the title of this article. If you want your osTicket also send an alert to all department members when new message comes to the system, then you may use this following modification I created.
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