Adding Ticket Aging, Ticket Summary, and Ticket for Staff Report Feature into osTicket v1.6 RC5

I have successfully created a new report feature into osTicket v1.6 RC5 that contains three sub report. They are: 1) Ticket Aging (< = 3 Days, > 3 and < = 7 Days, > 7 and < = 14 Days, and > 14 Days), 2) Ticket Summary (Staff in Charge:, Total Number of Active Tickets:, [...]

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Giving Permission to Specified Staff to Add New Staff Based on Current Department in osTicket v1.6 RC5

This article will show you how to modify your osTicket System in order to give the ability for the certain staff to add new staff record based on his/her department. As we know, only staff which has Admin account type can do this, since there are only two account type in osTicket up to v1.6 [...]

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Add Time Spent at the Bottom of Each Staff’s Page of osTicket v1.6 RC5

For those of you who have implemented the modification I made about: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5, then this following modification is for you. It has the relationship with that modification above. After you implemented the previous one, and then if you wanted to display the time spent of each [...]

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Only The Assignee Staff or Admin Can Close and Reopen Ticket in osTicket v1.6 RC5

This following modification will add a small feature to limit the ability for staff to close the opened ticket or to reopen the closed ticket in osTicket v1.6 RC5. Only the assignee staff or admin can close and reopen the ticket. It means that if the current ticket has not been assigned to any staff, [...]

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Add Merge Ticket Feature into osTicket v1.6 RC5

Have you ever wanted to merge one ticket to another in osTicket System? Well, here is the solution to implement it. I have successfully created the modification by adding a Merge Ticket tab on the bottom of the viewticket page in admin panel. This feature can only be accessed by user with admin and manager [...]

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Add Batch Ticket Assign Feature into osTicket v1.6 RC5

I am sure that this following new feature will be very useful, especially for admin and or manager, to do their job in osTicket System. It is a new feature about Batch Ticket Assign. Now admin and or manager will become easier in order to assign one or more tickets to a specified staff by [...]

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Add Who’s Online Feature into osTicket v1.6 RC5

Today I successfully created another modification by adding a new feature about Who’s Online into osTicket v1.6 RC5. This modification will add a new sub tab under Dashboard tab, with named: User Online, and you can access this from Admin Panel. For those of you who need this feature, you may use this following modification [...]

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Add Attachment on Internal Note in osTicket v1.6 RC5

This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 .

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Display The Forgot Ticket Number List Including The Closed Status in osTicket v1.6 RC5

For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]

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