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The aim of the title of this article is to provide the additional prerequisite that is password when client obviously wanted to open a new ticket in osTicket System v1.6 RC5. I made this modification by adding a new field named password in ost_ticket table. After client open a new ticket, then osTicket will generate [...]
Generally, in any system that require password as the prerequisite to log in to the system, there is always Forgot Password feature in order to reset and get the new one for the user. Unfortunately, this feature does not exist in osTicket System, both in version 1.6 RC4 and 1.6 RC5. So, I made a [...]
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